Privacy Policy

Introduction

 

Mediasoli is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

 

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identifiable Information (PII): Name, email address, phone number, and billing/shipping address.

Business Information: Company name, website, and project details.

Technical Data: IP address, browser type, device information, and interaction with our website (e.g., cookies).

Payment Information: Only when you make a transaction (processed securely through third-party providers).

 

2. How We Collect Your Information

We collect information in the following ways:

1.Directly From You:

  • When you fill out forms on our website (e.g., “Get a Quote”).
  • When you contact us via email or phone.
  • When you subscribe to our newsletter or promotional materials.

2.Automatically Through Technology:

  • Cookies and analytics tools track your interaction with our website to enhance user experience.
  • Logs collect metadata, such as device type and browser version, to improve our services.

3.Third-Party Sources:

  • Social media platforms or other referrals when applicable.

 

3. How We Use Your Information

We use your personal data for the following purposes:

  • To communicate with you about your inquiries, quotes, or projects.
  • To process transactions and provide requested services.
  • To improve and personalize our website and services.
  • To send marketing and promotional emails (only if you’ve opted in).
  • To comply with legal obligations or enforce contractual agreements.

 

4. Sharing Your Information

We respect your privacy and do not sell or trade your information to third parties. However, we may share your data with:

Service Providers: Third-party companies (e.g., payment processors, hosting services) that help us deliver our services.

Legal Obligations: To comply with legal or regulatory requirements.

Consent: Only if you have given us explicit permission.

 

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies may:

  • Remember your login details for convenience.
  • Track your activity on the website for analytics purposes.
  • Show personalized ads or content.

You can manage or disable cookies via your browser settings. However, disabling cookies may limit the functionality of our website.

 

6. How We Protect Your Data

Mediasoli employs robust security measures to safeguard your personal data:

Encryption: Data is encrypted during transmission (e.g., SSL certification).

Access Control: Restricted access to sensitive data for authorized personnel only.

Third-Party Compliance: We ensure that our third-party providers comply with privacy regulations.

 

7. Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

 

8. Your Rights Under Canadian Law

Under PIPEDA, you have the right to:

  • Access your personal data.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw your consent to marketing communications.
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you feel your rights are violated.

To exercise your rights, contact us at info@mediasoli.com.

 

9. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children.

 

10. International Users

If you are accessing our website from outside Canada, please note that your data may be processed and stored in Canada or other countries with differing privacy laws.

 

11. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. The most recent version will always be available on this page, with the effective date noted.

 

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, you can contact us:

[email protected]

 

This policy was last updated on 1 Dec 2024.