Privacy Policy
(Effective Date: 24 January 2025)
MediaSoli Inc. and its divisions, affiliates, and partners (“MediaSoli”) are committed to protecting the privacy and personal information of individuals who interact with our services, including but not limited to our website, applications, digital tools, and content offerings (collectively referred to as the “Services”). In the course of providing these Services, MediaSoli may collect, store, and use personal, non-public information (“Personal Information”) that can identify you as an individual. This Privacy Policy outlines how we collect, use, store, disclose, and protect your Personal Information, and explains your rights and choices regarding that data.
This Privacy Policy applies to all users accessing our Services through desktop computers, mobile phones, tablets, and any other device that connects to the internet or uses our applications (collectively, “Devices”). The Services referenced in this Privacy Policy include all MediaSoli applications, websites, and any related technologies that facilitate your interaction with our content and business. By accessing or using our Services, you agree to the collection and use of your Personal Information as described herein.
MediaSoli may update this Privacy Policy periodically. Any changes will be posted on our official website at www.mediasoli.com and, where appropriate, sent via email to the address associated with your MediaSoli account. Changes will take effect 24 hours after publication or notification. We encourage you to review this Privacy Policy regularly to remain informed of how we handle your information.
What Information We Collect
When you interact with MediaSoli, we may collect various forms of Personal Information depending on the Services you access. This may include your name, email address, physical address, phone number, browser type, IP address, device information, payment details, geolocation data (with consent), and your activity across our websites and applications. If you create an account with MediaSoli, we may also collect a username and password, as well as records of your communications with us, including customer support requests, surveys, or contest entries.
Additionally, when you access our Services using a Device, we may gather technical information such as your device model, operating system, browser type, session time, browsing history, or the referring website that led you to us. This information is used to optimize your experience, troubleshoot technical issues, and enhance the security of our Services.
If you use a MediaSoli application that requests access to your location or Bluetooth-enabled features, and you choose to opt in, we may collect information about your device’s physical location. This data is used to personalize your experience, show relevant content, or enhance location-specific features. Location tracking continues unless you disable permissions through your device settings or uninstall the application.
How We Use Your Information
MediaSoli uses Personal Information primarily to deliver and improve our Services. This includes verifying your identity, processing transactions, responding to inquiries, customizing content, and providing support. We may also use your Personal Information to analyze user behavior, detect and prevent fraud or abuse, and ensure the security and integrity of our platform.
With your permission, we may send you updates about new features, newsletters, surveys, promotions, and personalized offers. You may opt out of these communications at any time using the unsubscribe option provided in our emails or by contacting us directly. In specific cases, your Personal Information may also be used to comply with legal obligations, regulatory requests, or law enforcement actions.
We may also anonymize and aggregate certain information for analytical and business purposes. Aggregated data does not identify you personally and may be used to evaluate our Services, develop new features, or share industry insights with partners or the public.
Disclosure of Personal Information
MediaSoli does not sell or rent your Personal Information to third parties for their independent marketing purposes. However, we may share your data with third-party service providers, contractors, or affiliates who support the functionality of our Services. These entities may assist with payment processing, data hosting, customer service, marketing campaigns, analytics, or other operational needs. Access to your Personal Information is granted only to the extent necessary to perform specific tasks on our behalf, and we require our partners to adhere to confidentiality and data protection standards.
MediaSoli may also disclose your Personal Information if required by law, court order, or government regulation, or if we believe such action is necessary to protect our rights, enforce our Terms of Use, investigate suspected fraud, or respond to security threats. In the event of a merger, acquisition, asset sale, or similar business transaction, we reserve the right to transfer Personal Information to the acquiring party, subject to the commitments outlined in this policy.
Data Retention
We retain your Personal Information for as long as is necessary to provide our Services and fulfill the purposes described in this Privacy Policy. This retention period may extend beyond the termination of your account if we are required to do so by law or if retaining the data is necessary to resolve disputes, enforce our agreements, or maintain business records. When your information is no longer required, we take appropriate steps to securely delete or anonymize it.
How We Protect Your Information
MediaSoli employs a combination of technical, administrative, and physical safeguards to protect your Personal Information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption of sensitive data, firewalls, secure servers, regular system monitoring, and restricted access protocols for employees and contractors. Despite our best efforts, no method of electronic storage or transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We encourage you to protect your login credentials and contact us immediately if you suspect any unauthorized use of your account.
Cookies and Tracking Technologies
We use cookies and similar technologies such as pixels and web beacons to enhance your user experience, improve performance, and analyze how visitors use our Services. Cookies are small text files stored on your browser that help us recognize you on future visits and remember your preferences. Some cookies are necessary for site functionality, while others help us understand user behavior or provide you with targeted advertisements.
By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings, including the ability to block or delete cookies. Please note that disabling cookies may affect the performance and functionality of our Services.
Access and Control of Your Personal Information
You have the right to access, update, correct, or delete the Personal Information associated with your MediaSoli account. You can review and modify your details by logging into your account or contacting our support team. If you request the deletion of your data, we will comply where legally permissible, though we may retain certain records as required by law or for legitimate business purposes.
You may also request to opt out of specific data uses or withdraw your consent where applicable. To make such a request, please contact us using the information provided below.
Children’s Privacy
MediaSoli does not knowingly collect or solicit Personal Information from individuals under the age of 13. If we become aware that a child under 13 has submitted Personal Information, we will promptly delete such data from our records. If you are a parent or legal guardian and believe your child has provided us with information, please contact us to request its removal.
International Data Transfers
Your Personal Information may be transferred to and maintained on servers or databases located outside of your region, including in the United States and other countries where data protection laws may differ from those in your jurisdiction. By using our Services and submitting your information, you acknowledge and agree to this transfer, processing, and storage of your data outside of your country of residence.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective once posted on our website or communicated to you directly. Continued use of our Services following any update constitutes your acceptance of the revised policy. We recommend checking this page regularly to stay informed about how we protect your data.
Contact Us
If you have any questions about this Privacy Policy, your Personal Information, or our data practices, or if you would like to submit a request, correction, or complaint, please reach out to our privacy team.
Email: [email protected]